Every comment, DM and review in one Inbox
Instagram and Facebook comments and DMs and your Google reviews on one screen. Reply from one place, share the work with your team, and let auto-replies answer when you're closed.
Sound familiar?
Why customer messages slip through the cracks.
Messages in three apps
Instagram DMs in one app, Facebook messages in another and Google reviews somewhere else, so something always gets missed.
Customers write when you're closed
A DM at 11 at night asking the price waits until morning, and by then they've bought somewhere else.
Nobody knows who's answering
Two people reply to the same customer, or each thinks the other did and nobody does.
How PostStage's Inbox works
Purpose-built for the way you actually work.
Every channel on one screen
A tab each for Instagram DMs, Messenger, Instagram comments, Facebook comments and Google reviews, with its unread count. Search, and filter by Unread, Mine, Unassigned, Follow up or any tag.
Auto-replies for when you can't
Answer keywords like price or timings, send an away message outside your opening hours and welcome someone's first message. Up to four FAQ buttons show when someone opens a new chat with you.
Google reviews, answered
Your Google Business reviews arrive next to your messages, checked every hour. Reply, edit or remove a reply, with an AI draft in English, Hinglish or Hindi.
Your team in one Inbox
Give a conversation to the teammate who should answer it (they get an email), and leave notes only your team sees. Saved replies answer the common questions in one click.
Built for your workflow
On Starter, Pro and Enterprise.
Saved replies
Up to 100 for your workspace, with the person's name filled in. Type / in an empty reply box to pick one.
Tags, six built in
Follow up, New lead, Pricing, Complaint, Support and Spam, plus up to 20 of your own. Spam takes a conversation out of your open list and keeps it out.
The 24-hour window, in plain words
Meta only lets businesses reply to a DM within 24 hours of the person's last message. The reply box says how long you have left.
Auto-replies that know their place
One automatic reply per message at most, each saying it's automatic, and none for 24 hours after someone on your team replies in that chat.
An alert for every bad review
Every new 1 or 2 star Google review sends you an email, so you can answer it the same day.
Works on your phone
The list first, then the chat, with the reply box at the bottom where your thumb is.
See it in PostStage
Real screens from the app, shown with a sample account.
starter — ₹499/mo
The Inbox, Google review replies and DM auto-replies all come with Starter, along with 15 social accounts and 60 posts a month on each. To share the Inbox with a team, Pro adds 10 seats.
No card required. Cancel anytime. Payments processed via Razorpay.
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Social Inbox: questions answered
Which plan includes the Social Inbox?
Starter, Pro and Enterprise, with DM auto-replies and Google review replies included. Starter is ₹499/mo. Free accounts can try the Inbox with 5 replies.
Which channels does it cover?
Instagram DMs and comments, Facebook Page messages and comments, and reviews of your Google Business locations. WhatsApp, LinkedIn and the other networks aren't in the Inbox.
Is it a chatbot?
No. An auto-reply is one fixed message you write: a keyword answer, an away message, a welcome or an FAQ answer. It doesn't hold a conversation, and it stops for 24 hours once someone on your team replies.
How is it different from Meta Business Suite's inbox?
Meta Business Suite is free and covers Instagram and Facebook. PostStage's Inbox also brings in your Google reviews, with AI drafts for your replies, and it sits in the same tool you schedule your posts from.
Can my team share the Inbox?
Yes. Assign a conversation to a teammate, keep private notes and use the same saved replies. Starter is a single login; Pro includes 10 team seats.
Does it reply to old Google reviews too?
Yes. The first check brings in your reviews from the last 90 days, and after that new ones arrive every hour. An AI draft costs 1 AI credit, and you can edit it before it's posted.
Answer every customer from one place
Start free in under 5 minutes. No credit card needed.